Cancellation, Booking Changes and No-Show Policy
Effective from 13 September 2026
Luckies Airport & City Shuttle Services reserves a private vehicle and dedicated travel time for every confirmed booking. We understand that travel plans can change; however, late cancellations can leave the reserved time unbookable.
Customer Cancellations
The following cancellation conditions apply:• More than 48 hours before the scheduled pickup: No cancellation fee. Any amount paid will be refunded.• Between 24 and 48 hours before the scheduled pickup: A cancellation fee equal to 50% of the total booked fare applies.• Less than 24 hours before the scheduled pickup: The full booked fare is payable, and no refund will be provided.• No-show: The full booked fare is payable, and no refund will be provided.
If the booking has not been prepaid, any applicable cancellation fee remains payable.
How to Cancel
Cancellations must be made by calling or texting Mark on 0414 463 074.The cancellation will take effect from the time the call or text message is received. Please provide your name, scheduled pickup date and pickup location when cancelling.
Booking Changes
Requests to change a pickup date, time, location, destination or passenger requirements are subject to vehicle and driver availability.
Luckies will make every reasonable effort to accommodate a requested change. Any difference in the fare resulting from a change of route or pickup location will be advised before the change is confirmed.
If a requested change cannot be accommodated, the booking may be treated as a cancellation under the notice periods outlined above.
Delayed Flights and Cruises
Luckies monitors scheduled flight arrivals for airport pickups. Customers will not be charged a cancellation or booking-change fee simply because their tracked flight or cruise is delayed.
Pickup arrangements will be adjusted wherever reasonably possible. Customers must advise Luckies promptly about missed connections, replacement flights or schedule changes that may not appear through the relevant tracking service.
Cancelled Flights and Cruises
If an airline or cruise operator cancels your service, please contact Luckies as soon as possible.
Subject to availability, Luckies may:
• Move the transfer to the revised travel date or time without a change fee; or
• Hold the amount paid as a booking credit for up to 12 months.
If the customer requests a refund rather than rescheduling or accepting a credit, the standard cancellation notice periods will apply unless otherwise agreed.
No-Shows
A booking may be treated as a no-show if the passenger:
• Is not available at the confirmed pickup location;
• Has not advised Luckies of a change or delay; and
• Cannot be contacted after reasonable attempts have been made.
Tracked flight delays will be taken into account before an airport pickup is classified as a no-show.
Special and Peak-Period Bookings
Weddings, group transfers, long-distance journeys, public holidays, Christmas and New Year bookings, and other special arrangements may have separate cancellation or deposit requirements.
Any additional conditions will be clearly disclosed before the booking is confirmed.
Cancellation by Luckies
If Luckies Airport & City Shuttle Services is unable to provide a confirmed transfer, the customer may choose between:• A full refund of the amount paid; or• An alternative transfer arrangement agreed upon by both parties.Luckies will contact the customer as soon as reasonably possible if circumstances prevent the transfer from being provided.
Exceptional Circumstances
Genuine emergencies and exceptional circumstances may be considered individually. Any waiver, refund, credit or variation remains at the discretion of Luckies, subject to the customer’s rights under Australian Consumer Law.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Luckies Airport & City Shuttle ServicesMark – 0414 463 074luckiesshuttleservices.com.au